Some customers report outbound mail delays

Incident Report for Paubox System Status

Resolved

The deferral queue has cleared and outbound is functioning normally.
Posted Dec 04, 2025 - 04:08 UTC

Monitoring

Mail log data has been restored. We are continuing to monitor the deferred queue while it processes the backlog.
Posted Dec 03, 2025 - 23:27 UTC

Investigating

Customers are reporting missing outbound mail log data - we are investigating.
Posted Dec 03, 2025 - 22:13 UTC

Monitoring

A fix is in place a new mail is flowing normally - we expect another 3-4 hours for the deferred queue to unspool. We'll continue to monitor and update you if anything changes.
Posted Dec 03, 2025 - 20:45 UTC

Update

We're continuing to work on the fix for this issue.
Posted Dec 03, 2025 - 19:30 UTC

Identified

We have identified the issue and are working on a fix.
Posted Dec 03, 2025 - 17:17 UTC

Investigating

Some customers report outbound mail delays in excess of 10 min - we are investigating
Posted Dec 03, 2025 - 17:07 UTC
This incident affected: Paubox Email Suite (Outbound Security).