Deferred mail has been delivered and the incident is now resolved.
Posted 30 days ago. Mar 06, 2025 - 00:42 UTC
Update
Queue sizes have been reduced 90%; monitoring is ongoing until we observe deferrals have resolved.
Posted 30 days ago. Mar 05, 2025 - 23:40 UTC
Update
We are continuing to monitor for any further issues.
Posted 30 days ago. Mar 05, 2025 - 22:36 UTC
Update
Outbound queues are continuing to drop. We'll continue to monitor until deferred mail is delivered. If you see a "delivery status unknown" in your mail log - very likely it is caught in this delay. Logs should update automatically once queues clear.
Posted 30 days ago. Mar 05, 2025 - 22:36 UTC
Update
New email is flowing normally - email sent from ~11am et until ~3pm et is still unspooling.
Posted 30 days ago. Mar 05, 2025 - 20:34 UTC
Update
Observing significant recovery in outbound queue sizes but delays will continue until they unspool. We will continue to monitor.
Posted 30 days ago. Mar 05, 2025 - 20:23 UTC
Monitoring
We have resolved the root cause of the delay however it will take a few hours for queues to return to normal processing time. We apologize for the inconvenience.
Posted 30 days ago. Mar 05, 2025 - 19:10 UTC
Identified
While some customers report an outbound mail delay in excess of 60 minutes, we have identified the issue and are working on a solution. An additional report has been filed demonstrating ~10 minute delay on Email API.
Posted 30 days ago. Mar 05, 2025 - 17:58 UTC
Investigating
We are currently investigating a mail delay in excess of 10 minutes on our outbound servers.
Posted 30 days ago. Mar 05, 2025 - 16:58 UTC
This incident affected: Paubox Email Suite (Outbound Security).